When it comes to an eCommerce store or even some regular on-site business, their packaging speaks a lot about their culture. A packaging that feels solid and durable will leave a lasting impression of trust on the customer. You must understand that the better the packaging is, the better experience the customer will get while unboxing the products.
The eCommerce stores or retailers consider packaging very important. They do not prioritize packaging not just for the mere protection of the product but to leave a lasting impression on the customer. They know very well that if they successfully display an excellent package, the customers will return to them for their assurance of durability. The packaging becomes the first direction touchpoint between the customer and the product and helps build a lifelong connection. This connection spreads its wings when the aspect of unboxing comes into the frame. Before we proceed deep into knowing things, let us first understand what unboxing is;
Unboxing refers to an action where you unpack a product and take it out of the packaging box for viewing and using. Unboxing might seem a simple procedure but creating a unique unboxing experience is extremely tough. The retailer needs to brainstorm the best of his ideas to ensure that the experience becomes memorable.
Customers give a lot of priority to the unboxing experience as it is their first time touching the product. Before placing an order for the product, they just viewed the images or a few videos along with the description before placing the order online for themselves. They indulge in this activity with many expectations that the box consists of the product they craved to order and is in its best shape. The time gap between receiving the product and finally using it is a journey that numerous customers cherish. If your packaging unit fails to put up a good show, you can consider your product delivery a failure. The customer will never come back with their trust to purchase products from your retail or eCommerce store.
Unboxing holds more importance for the eCommerce stores online rather than the retailer stores. When it comes to retailer stores, the customer sees the product he buys, so unboxing does not have much impact. A creative unboxing will still be at the receiving end of an appreciation.
On the other hand, when it comes to online eCommerce stores, unboxing is a critical aspect; as mentioned earlier, the customer sees the product in images or videos. Unboxing will feature that one juncture when the customer comes in direct contact with the product. You know that the first impression is the most influential; thus, you need to make your first impression of unboxing the best via your packaging creativity.
The quality of the packaging will give a sense of the brand’s importance and stature among the industry, and the customer will repose his faith in the product or the brand being of the highest quality. Nowadays, in the age of social media, people video record their unboxing experience and put it on the internet. If their review stands great concerning their unboxing experience, they will likely make a purchase again. Consequently, their reviews will urge other prospective customers to make purchases.
In India, the usage of single-use plastic is not allowed. Thus, paper, thermocol, and other packaging materials of the best quality are used to deliver a quality product.